Rheem Manufacturing Company
Effective Date: October 20, 2018
1.1 This Privacy Notice (“Notice”) describes the information that Rheem Manufacturing Company and its subsidiaries and affiliates (collectively, “Rheem”, or “we”) collects, uses, shares and stores about you, including personal data, and provides guidance and information regarding our processing of personal data.
1.2 We are committed to protecting and respecting your privacy. This Notice sets out the legal bases we rely on when processing any personal data we collect from you that you provide to us, either directly or through our trusted partners, or that we obtain from others. Please read this Notice carefully to understand how we process personal data about you.
1.3 In this Notice, references to “you” means the person about whom we collect, use and process personal data.
1.4 We will use personal data about you only for the purposes and in the manner set forth below, which describes the steps we take to ensure that our processing of personal data complies with U.S. laws and regulations, as well as with European Union Law, including Regulation (EU) 2016/679, known as the General Data Protection Regulation or GDPR, and any subsequent amendments or successor laws thereto (collectively referred to as “Data Protection Legislation”).
1.5 We seek to maintain the privacy, accuracy, and confidentiality of data (including personal data about you) that we collect and use.
2.1 This Notice applies to personal data that we collect, use and otherwise process about you in connection with your relationship with us. This includes personal data we collect about you, or you provide to us, through our websites, mobile applications, or call centers; through product registrations; and through any other online or offline methods through which we communicate with you, as well as when we obtain personal data about you from a third party.
3.1 The personal data we collect about you helps us provide the best possible support for your products, optimize your use of our websites and mobile applications, and show advertisements to you based on your interests.In addition, we are required to process certain personal data for legal, regulatory, tax and auditing purposes.The personal data we collect, the basis for our processing, and the purposes of our processing, are detailed below.Sometimes, these activities are carried out by third parties (see “Sharing of Personal Data” section below).
3.2 You are not required to provide all the personal data described below to us; however, if you choose not to do so, we may not be able to offer you certain services and related features. You may provide personal data to us in various ways. The types of personal data we may obtain includes the following:
Personal data we process
Basis of processing
Purpose of processing
If your product is registered with us by you, or via contractors or plumbers, we will collect your name, postal address, email address, telephone number, or other identifiers by which we may contact you online or offline. We will also maintain this information with your purchase history.
It is necessary for the performance of our contract with you to provide warranty service (including any potential recalls) as necessary.
This is required to register your product or to provide you with service under the warranty, including any recalls.
If you purchase an extended warranty, or make a claim under any warranty, we will collect your name, postal address, email address, telephone number, or other identifiers by which we may contact you online or offline, purchase history, installation information, and credit card or other payment details.
It is necessary for the performance of our contract with you if you purchase an extended warranty or make a claim under any warranty.
This is required to provide extended warranties to your purchased products, and to process and fulfill claims in connection with our products and to inform you of the status of claims.
If you sign up for a contest or promotion, we will collect your name, email address, telephone number, product interest, and postal address.
This is required to enter you into the contest or promotion you have chosen to participate in.
If you correspond with us, we will collect your name, contact details, and the details of your correspondence.
We collect this information because in some cases it is necessary for the performance of a contract with you, and in other cases when it is in our legitimate business interest to do so, depending on the nature of the correspondence.
We retain this information to keep track of our communications with you, to respond to your requests and inquiries, and to provide you with the best possible service.
If you respond to any surveys, we will collect your name and your responses, some of which may include personal data.
We retain this information because it is in our legitimate business interest to do so.
We retain this information to understand how you use our products to improve our products and services, for developing new products and features, and to administer your participation in surveys and market research.
If you access our websites, we will collect non-persistent information about your computer equipment, device IP address, operating system, browser type, and browsing behavior including the details of your visits to our website, web traffic data, location data, and logs.
We process this information based on our legitimate business interests, or with your consent.
We process this information to enable and monitor your use of our websites and services, and to improve those services. We also collect this information so you will not have to re-enter it when you use our services, and also track and understand how you use and interact with our websites and applications, and also to tailor our services around your preferences and to enable us to manage and enhance our services.
If you access our websites, we will collect persistent information, including your device IP address, domain name, identifiers associated with your device, device and operating system type, and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our products and services, the pages that led or referred you to our websites or applications, dates and times of access, geolocation information, and other information about your use of our websites and applications.
We process this information based on your consent.
We use this information to provide you with interest-based (behavioural) advertising or other targeted content. For geolocation information, we use this information to understand where our products are used, and to respond to service requests or automatic service notifications.
Content you post in public areas of our website, and 3rd party industry and social media sites.
We process this information based on our legitimate business interests. Please note that third party sites may have their own collection policies and processes, which we do not control.
We use this information to effectively communicate to you, respond to your requests or inquiries, and to better understand how our products are used.
If you apply for a job through our site, we will collect name, address, education information, employment history, and salary history.
We process this information on the basis of performance of an employment contract between you and us, and/or taking steps, at your request, to enter into such a contract.
We use this information to manage your application for, or interest in, career opportunities with us.
If you use the Rheem App or EcoNet Apps, we will collect your name, telephone number, email, and the name or designation you give to your account. The app would also collect certain additional information about your products, like usage history and functionality.
We process this information on the basis of the performance of a contract, or, for alerts, on the basis of consent.
When you sign up for EcoNet services, we use the information to administer your Rheem App account, manage its interaction with the EcoNet Smart Thermostat, and to send you fault alerts or status updates.
3.3 Where does Rheem obtain personal data about me?
Information you provide:
We obtain personal data about you directly from you, or via contractors and plumbers who assist you, when you register a product, when you extend a warranty, and when you submit information to us via our websites or mobile applications.We may also collect personal data in the course of the performance of your contract with us or if you contact us via phone, email or direct messaging services provided by third-party social media platforms.
Information we collect automatically:
As discussed above, when you pi-navigate through and interact with our websites or mobile applications or through email, we may use automatic data collection technologies to collect information about you. This includes browser cookies, Flash cookies, web beacons, device identifiers, server logs, and other technologies.
We do not support the Do Not Track browser option.
Information we obtain about you from third parties:
We may receive personal data about you from contractors who may assist you in registering your products and purchasing extended warranties.
We also send out mailings via the post office from public records.
4.1 We do not sell personal data for any commercial or marketing purposes.
4.2 The following are limited circumstances where we may share your personal data with third parties:
4.2.1. External vendors, service providers, and technicians who help with our data processing and storage.
4.2.2 In connection with a merger or sale of the company and/or parts of its assets, your personal data may be among items sold or transferred.
4.2.3. Contractors who may assist you in registering your products, or purchasing extended warranties.
4.2.4. Third parties who you have requested information from for purposes of financing or rebate information.
In certain circumstances, we also share and/or are obliged to share your personal data with third parties in accordance with Data Protection Legislation.These third parties include:
• relevant industry bodies;
• external professional advisors;
• law enforcement or government agencies in order to comply with laws or legal process;
• affiliates, subsidiaries, divisions, and service providers who provide services to us or on our behalf;
• third parties who assist us in providing our services and to help us understand your use of our products;
• select third party vendors, business partners and other companies so that they can send promotional materials about goods and services (including special offers or promotions); and
• others, where it is permitted by law, or where we have your consent.
We require all service providers that we share personal data about you with to provide assurances regarding the confidentiality and security of that information. These third parties agree to only use such information for the purpose for which it was provided and in accordance with this Notice.
5.1 Your personal data may be transferred, stored and processed in the United States, which is a country outside the European Economic Area (“EEA”). For transfers of personal data about you outside of the EEA, we take additional steps in line with European Data Protection Legislation. We have put in place adequate safeguards with respect to the protection of your privacy, fundamental rights and freedoms, and the exercise of your rights.
6.1 We operate and use appropriate administrative, technical and physical security measures to protect your personal data.
6.2 We have in particular taken appropriate security measures to protect personal data about you from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access, to personal data about you. Access is granted on a need-to-know basis to those employees and other people whose roles require them to process personal data about you.
7.1 We will keep personal data about you for as long as it is necessary to fulfill the purposes for which we process it as described above in Section 3, or if we have another lawful basis for retaining the data beyond the period for which it is necessary to serve the original purpose for collecting the data. This may mean that we will retain some information about you for longer than other information. The criteria we use to determine data retention periods for personal data includes the following:
7.2 Retention in case of queries; we will retain it for a reasonable period after the relationship between us has ceased;
7.3 Retention in case of claims; we will retain it for the period in which it may be enforced; and
7.4 Retention in accordance with legal and regulatory requirements; we will consider whether we need to retain any additional period because of a legal or regulatory requirement.
7.5 If you would like further information about our data retention practices, please contact us.
8.1 You may have various rights under data protection legislation in your country (where applicable).
To the extent permitted by applicable law and subject to certain conditions, you may (1) seek confirmation regarding whether Rheem is processing personal data about you; (2) request access to the personal data that we maintain about you; (3) request that we update, correct, amend or erase or restrict information about you; or (4) exercise your right to data portability, by contacting us directly at email@example.com. In addition, you may object to Rheem’s processing of your personal data at any time; however, doing so may impact your use of the services that we provide. To protect your privacy, Rheem will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal data.
These may include (as relevant):
What does it mean?
How do I execute this right?
Conditions to exercise?
Right of access
Subject to certain conditions, you have a right to access personal data about you which we hold.
You may make a request for access to personal data in writing to firstname.lastname@example.org. Please specify the type of personal data you would like to access. You may also submit a request by calling us at (800) 414-7980.
1. We must be able to verify your identity.
2. Your request may not affect the rights and freedoms of others.
3. We generally do not provide access to data we keep solely for data backup purposes.
Right of data portability
Subject to certain conditions and limitations, you have the right to receive from us personal data which you have provided to us.
You may make a request in writing to email@example.com Please specify the type of information you would like to receive. You may also submit a request by calling us at (800) 414-7980.
Your right to data portability is limited. It applies only when:
1. our processing is based on your consent or on our contract with you; and
2. when our processing is done through automated means (e.g. not paper records). ; and
3. You provided us with the personal data at issue.
Rights in relation to inaccurate personal or incomplete data
You may challenge the accuracy or completeness of personal data about you. If the personal data is inaccurate, you are entitled to have the inaccurate data removed, corrected or completed, as appropriate.
Please notify us of any changes regarding personal data about you as soon as they occur.
You may make a request in writing to firstname.lastname@example.org.You may also submit a request by calling us at (800) 414-7980.
This right only applies to personal data about you. When exercising this right, please be as specific as possible.
Right to object to or restrict our data processing
Subject to certain conditions, you have the right to object to or ask us to restrict the processing of personal data about you.
You may make a request in writing to email@example.com.You may also submit a request by calling us at (800) 414-7980.
This right applies only if our processing of personal data about you is based on our legitimate interests (see Section 3 above). Any objections must be based on your particular situation, and must contain specific reasons.
Right to have personal data erased
Subject to certain conditions, you have a right to have your personal data erasede.g. where you think that the information we are processing is inaccurate, or the processing is unlawful.
You may make a request in writing to firstname.lastname@example.org. You may also submit a request by calling us at (800) 414-7980.
We may not be in a position to erase personal data about you, for example when: 1. where we have to comply with a legal obligation;
2. in case of exercising or defending legal claims; or
3.where retention periods apply by law or regulations.
Right to withdrawal
You have the right to withdraw your consent to any processing for which you have previously given that consent.
You may make a request in writing to email@example.com. You may also submit a request by calling us at (800) 414-7980.
If you withdraw your consent, this will only take effect for the future.
The products and services that we offer are designed for a general audience and are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data form a child under the age of 16, we will promptly delete the information.
10.1 Without prejudice to any other administrative or judicial remedy you might have, you may have the right under data protection legislation in your country (where applicable) to lodge a complaint with the relevant data protection supervisory authority in your country if you consider that we have infringed applicable data protection legislation when processing personal data about you. This means the country where you are habitually resident, where you work or where the alleged infringement took place.
11.1 We reserve the right to change this Notice at any time in our sole discretion without prior notice to you to reflect changes. We will indicate at the top of the notice when it was most recently updated.
12.1 For the purposes of Data Protection Legislation, the Data Controller is Rheem Manufacturing Company, a U.S. organization with its principal place of business at 1100 Abernathy Road, Suite 1700, Atlanta, GA 30328.
13.1 For further information or if you have any questions or queries about this Privacy Notice, please contact the Law Department, Rheem Manufacturing Company, 1100 Abernathy Road, Suite 1700, Atlanta, GA 30328, or call (800) 414-7980.
General Terms and Conditions
Rheem Manufacturing Company and its affiliates (“Rheem”) provide this website as a service to its customers, prospective customers, distributors, dealers, and others. Except as otherwise set forth herein, these general terms and conditions of use (“Terms and Conditions”) govern your use of his website (the “Site” or “website”) and any products purchased from Rheem from the Site (the “Products”).
Rheem reserves the right to change or delete the contents of this website, including, but not limited to specifications or designs of its products at any time without notice.
Acceptance of Terms and Conditions of Use. By accessing and using the Site, you acknowledge that you have read and agree to these Terms and Conditions. If you place an order for any Products with Rheem, you must indicate your consent to these Terms and Conditions prior to placing your order. If you do not agree to be bound by these Terms and Conditions, then you are requested to immediately exit the Site. Rheem may take any actions it deems appropriate, including, but not limited to, restricting your access to the Site or Products if Rheem determines in its sole discretion that you have violated these Terms and Conditions.
Revisions to Terms and Conditions. Please refer to these Terms and Conditions regularly. Rheem reserves the right to modify these Terms and Conditions at any time in its sole discretion and without notice. Any such modifications shall be effective immediately upon posting of the modified agreement. Your continued access or use of this Site constitutes acceptance of the terms and conditions stated at the time of access or use. Rheem may at any time and without prior notice revise these Terms and Conditions by updating this posting.
Purchase of Products.
a. Payment and Delivery. Prices for all Products are in United States dollars and exclude any and all applicable taxes and shipping and handling charges, unless expressly stated otherwise. To the extent permissible under law, you are responsible for any applicable taxes, whether or not they are listed on your receipt or statement. If you purchase Products, you agree to pay, using a valid credit card (or other form of payment that Rheem may accept from time to time), the applicable fees and taxes (if any) set forth in the offer that you accepted. Rheem reserves the right, upon prior notice to you, to change the amount of any fees and to institute new fees. All authorized charges will be billed to your designated credit card account (or other payment method) on the terms described in the specific offer. If payment cannot be charged to your credit card or your payment is returned to Rheem for any reason, Rheem reserves the right to either suspend or cancel your order. It is your responsibility to ensure that sufficient funds are available to cover the charges for Products, and Rheem has no liability for any overdraft or other fees that you may incur as a result of Rheem processing your payment.
b. Order Acceptance and Confirmation. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Rheem reserves the right at any time after receipt of your order to accept or decline your order for any reason. Any and all orders accepted by Rheem are governed exclusively by the Rheem terms of sale applicable to the specific Product and these Terms and Conditions.
c. Sales Tax. Prices do not include, and you shall be responsible for, all applicable sales taxes for any Products you purchase.
d. Returns and Exchanges. Unless otherwise specified by Rheem on this website or on the terms of sale for a Product, Rheem has a 60 day return policy. In order to qualify for a return or exchange, Rheem must be notified within 60 days, and have possession of the Product within the 60th day (from the date of receipt) of the Product purchased. After 60 days from the date of receipt, Rheem is not obligated by any means to replace the Product or refund any money paid for the Product for any reason. To return your Products, you must contact customer service at the number provide on the Site for further instructions. If the Products are successfully returned to Rheem in accordance with the terms herein, your account will be credited in approximately one to two billing cycles from the date Rheem receives the Products from you.
e. Installation and Repair Information. Many Products sold through this website should be installed and repaired by qualified service professionals. Rheem strongly encourages you to refer to the use & care manual or installation manual of the Product for more information. This website may contain general information to aid qualified service professionals in the repair of certain products and parts. The complete model number and serial number of the unit under repair should be specified when selecting and ordering replacement parts. Specifications and illustrations are subject to change without notice. Rheem assumes no responsibility or liability for acts or omissions, errors, mistakes, or negligence of the purchaser or any other person or entity. The purchaser is responsible for choosing the appropriate products and parts and must verify the proper and safe operation of equipment after the replacement of any original components.
a. Corporate Identification and Trademarks. All registered or unregistered corporate names, trademarks, service marks, logos, and other source-identifying designations (collectively “Marks”) used or referred to on this website are the property of Rheem Manufacturing Company (“Rheem”) unless otherwise noted. Unauthorized use of the Marks is prohibited.
b. Proprietary Rights to Content. All content, including but not limited to information, all written materials, catalogs, photographs, computer programs, applications, computer code (including source code and object code), illustrations, artwork, designs, graphics, layout, data, logos, messages, the HTML code that Rheem creates to generate the Site, or other materials (collectively, “Content”) included on the Site is the property of Rheem or content providers of Rheem and are protected by copyright, trademark, service mark, trade dress, patent, trade secret, or other intellectual property rights and laws. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes, and other proprietary rights of Rheem and content providers of Rheem is granted to or conferred upon you. The downloading, reproduction, printing, copying, storage, or distribution of any Content, other than for non-commercial individual use, is strictly prohibited. The use of any Content for a commercial purpose, without the express written consent of Rheem, violates Rheem copyrights, trademark rights, and other intellectual property rights any may be a violation of federal law subject to criminal and civil penalties.
c. Third party content. Rheem claims no proprietary rights to, or affiliation with, any third party trademarks or logo references or appearing on the Site. You should not infer any affiliation, sponsorship or endorsement from the use of third party marks on the Site as such marks are used solely to designate certain products or services as belonging to their respective owners.
d. Disclaimer. SITE INCLUDES CONTENT AND INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE. WHILE RHEEM DESIRES THAT THE CONTENT AND INFORMATION ON THE SITE BE UP-TO-DATE AND ACCURATE, IT IS YOUR SOLE RESPONSIBILITY TO CONFIRM THE ACCURACY, COMPLETENESS OR RELIABILITY OF SUCH CONTENT AND INFORMATION. RHEEM DOES NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING THE USE OF THE CONTENT OR INFORMATION ON THE SITE OR THE ACCURACY OR RELIABILITY OF SUCH CONTENT OR INFORMATION.
Information Privacy and Security. Except as otherwise provided in these Terms and Conditions, Rheem seeks to protect the privacy of personal information you submit over the Site. Please review the Rheem’s Privacy Notice for more information about how Rheem handles personal information, which may be accessed at iat.rheemv2.rheemdev.com at the footer of the screen. However, the security of the Internet cannot be guaranteed and therefore Rheem cannot assure your privacy. Rheem is not responsible for any unauthorized access to communications that you submit over the Internet.
Any communication or material you transmit to the Site by electronic mail or otherwise, will be treated in accordance with our Privacy Notice. By transmitting or posting any communications or materials to this site, you agree that Rheem or any of its affiliates may use your communications or materials for any purpose, including reproduction, transmission, publication, broadcast and posting. Rheem and its affiliates are free to use any ideas, concepts or know-how contained in such communications or materials for any purpose whatsoever including, but not limited to developing, manufacturing, distributing and marketing products using such information.
Links. Rheem may, from time to time, provide links to third-party websites not associated with Rheem. These third-party websites contain information created, published, maintained, or otherwise posted by companies, organizations, or others independent of Rheem. Rheem makes no representations whatsoever about any third-party website to which you may have access through the Rheem website. Rheem has not reviewed and is not responsible for such linked websites or the content of any of the linked websites. When you access such a third party website, you do so at your own risk and acknowledge that Rheem is not responsible or liable for any content, advertising, products, or other materials available from such websites. You also agree that Rheem shall not be liable for any loss or damage of any sort incurred as a result of your use of any third party website.
Mention on the Rheem website of any third-party company or website, or to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise, is for informational purposes only and does not constitute an endorsement, recommendation, approval, or certification by Rheem.
User Conduct. You will not make any unauthorized use of this website or any content or features available on this website. You are responsible for all use of your account (including username and password, if any) and shall be solely responsible for maintaining the security of your passwords. You agree that all the information and content posted or accessed in restricted password protected areas of the website is confidential to Rheem and will be used only for your personal and internal purposes. You may not engage in any conduct or action that is prohibited by law or violates any country, federal, state, or local laws.
WARRANTY DISCLAIMER. THE SITE, INCLUDING, WITHOUT LIMITATION, ALL PRODUCTS, INFORMATION, CONTENT AND SERVICES MADE AVAILABLE ON OR THROUGH THE SITE, ARE PROVIDED “AS IS.” RHEEM AND ITS AFFILIATES AND THEIR EMPLOYEES AND AGENTS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER REGARDING THE CONTENT OR SERVICES OF THE SITE, ANY PRODUCTS, OR HYPERTEXT LINKS TO OTHER OUTSIDE WEBSITES. RHEEM AND ITS AFFILIATES AND THEIR EMPLOYEES AND AGENTS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, WARRANTIES RELATED TO ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE, AND IMPLIED WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOREOVER, RHEEM DOES NOT REPRESENT OR WARRANT THAT YOUR ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE AND MATERIAL ACCESSIBLE TO YOU ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
LIMITATION OF LIABILITY. RHEEM AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OR PERFORMANCE OF, OR THE INABILITY TO USE, THE SITE, THE PRODUCTS, OR INFORMATION OR FUNCTIONS ON SUCH SITE, EVEN IF RHEEM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL RHEEM AND ITS AFFILIATES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE OR PURCHASING PRODUCTS.
Indemnification. You agree, at your expense, to indemnify, defend, and hold harmless Rheem, its officers, directors, employees, agents, affiliates, distributors, dealers, and licensees from and against any judgment, losses, deficiencies, damages, liabilities, costs and expenses (including reasonable attorneys’ fees and expenses) incurred in connection with or arising from any claim, demand, suit, action, or proceeding arising out of your breach of these Terms and Conditions or in connection with your use of this website or any product, including the Products, or service related thereto.
General. These Terms and Conditions and all information on the Site are governed by and will be construed in accordance with the laws of the State of Georgia and of the United States of America, without regard to conflict of law principles. Although users outside of the United States may have access to the Site or Products, the information contained herein is intended only for use by residents of the United States. Rheem specifically reserves all rights to limit provision of our Products to select persons, countries or geographic regions. The venue for any matter relating to or arising from this site will be in the state or federal court of competent jurisdiction in the State of Georgia.
Waiver/Severability. The waiver by either party of a breach or right under these Terms and Conditions will not constitute a waiver of any subsequent breach or right. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms and conditions, which will otherwise remain in full force and effect.
Entire Agreement. These Terms and Conditions constitute the entire agreement between you and Rheem concerning the use or access of this website.
Reservation of Rights. Any rights not expressly granted herein are reserved.
Contact Us. For further information or to contact us with questions, concerns, or comments, please contact us through the form at the top of the screen. Although Rheem will, in most circumstances, be able to receive your email or other information provided through the Site, Rheem does not guarantee that it will receive all such email or other information timely and accurately. Rheem shall not be legally obligated to read, act on, or respond to any such email or other information.
Use of this site signifies your agreement to the Terms and Condition of Use.
California Transparency in Supply Chains Act Disclosure
Transparency in Supply Chains
Rheem will not tolerate human trafficking or slavery in its operations or its suppliers’ operations. Rheem encourages all of its procurement employees to be vigilant regarding human trafficking and slavery in Rheem’s supply chain and to report any suspected human trafficking or slavery to the General Counsel. The company will not retaliate against employees who report suspected human trafficking or slavery in the Rheem supply chain.
The following disclosures are made pursuant to the California Transparency in Supply Chains Act of 2010 (Section 1714.43 of the California Civil Code) (referred to in this disclosure as the “Act”).
To what extent, if any, does Rheem:
(1) Engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery? Rheem does not at this time engage in verification of product supply chains to evaluate and address risks of human trafficking and slavery.
(2) Conduct audits of suppliers to evaluate supplier compliance with company standards for trafficking and slavery in supply chains.While Rheem employees conduct periodic site visits and audits of certain of our suppliers, Rheem does not specifically audit suppliers for compliance with company standards for human trafficking and slavery. If there is any reason to suspect that a supplier is not complying with human trafficking and slavery standards, then Rheem will address the matter with the supplier.
(3) Require direct suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business. Rheem generally requires suppliers to be in compliance with all applicable laws and regulations and has requested certification from suppliers that they comply with applicable laws regarding slavery and human trafficking.
(4) Maintains internal accountability standards and procedures for employees or contractors failing to meet company standards regarding slavery and trafficking. Rheem employees are required to acknowledge and adhere to its Code of Business Conduct and Ethics (the "Code of Conduct"). While the Code of Conduct does not specifically address human trafficking and slavery, it does require that employees abide by the applicable laws and regulations in each country in which Rheem does business and report any suspected violations.
(5) Provides company employees and management, who have direct responsibility for supply chain management, training on human trafficking and slavery, particularly with respect to mitigating risks within the supply chains of products. Rheem is working to develop and implement training for members of its supply chain workforce to recognize and mitigate human trafficking and slavery risks in the supply chain.
Rheem Manufacturing Company (including its affiliates) ("Rheem") is committed to providing quality products and conducting business honestly, fairly and with integrity. This Supplier Code of Conduct ("Code") applies to all suppliers who are part of Rheem’s supply chain and sets forth Rheem’s standards and expectations with respect to key areas of corporate responsibility.
COMPLIANCE WITH LAWS AND REGULATIONS Rheem suppliers must comply with all applicable laws and regulations.
EMPLOYMENT PRACTICES Rheem expects suppliers to respect its workers and to be in compliance with the specific requirements relating to employment and working conditions contained herein.
- Supplier will fairly compensate its workers, complying with all applicable laws and regulations governing wages and overtime payment for workers.
- Supplier will comply with all applicable legal limits for working hours and days of service and will not exceed the maximum set by applicable laws and regulations.
- Supplier will comply with all laws and regulations regarding the fair and humane treatment of its workers.
- Supplier will be committed to a workforce free of harassment and unlawful discrimination.
- Supplier must provide their workers with a safe and healthy working environment.
- Supplier will not use, directly or indirectly, forced, slave or child labor.
Suppliers shall comply with all applicable laws, regulations and international standards regarding environmental protection.
PRIVACY AND SECURITY
Supplier will commit to protecting the reasonable privacy expectations of personal information of everyone with whom it does business, including suppliers, customers and employees.
FCPA, ANTI-CORRUPTION AND BRIBERY
Supplier shall abide by all applicable anti-corruption regulations and laws of the countries in which it operates, including Foreign Corrupt Practices Act ("FCPA") and applicable international anti-corruption laws, rules and conventions. Supplier shall not engage in any form of corruption, extortion, embezzlement, or bribery, including any payment or other form of benefit conferred on any government official for the purpose of influencing decision making in violation of law.
GIFT & GRATUITY POLICY; CONFLICT OF INTEREST
Rheem employees are prohibited from soliciting or accepting any gifts, gratuities or other monetary incentives that are designed to improperly influence business decisions or as a condition of doing business, and we expect our suppliers to adhere to these rules. Gifts should never be offered, given, or accepted by any Rheem employee if it:
- Is a cash gift or cash equivalent (such as gift certificates or gift cards);
- Exceeds $250.00 in value in the U.S., Canada, Australia, and New Zealand or $100 in all other locations (unless approved in advance by authorized management);
- It can be construed as a bribe, kickback or payoff;
- Is not reasonable and appropriate in the context of the business occasion; and
- Violates any laws or regulations.
Supplier will not put any Rheem employee in positions that test their loyalty to Rheem or cause violations of Rheem’s Code of Business Conduct & Ethics or the law.
Supplier will comply with all applicable laws and regulation, as well as applicable requirements, intended to address the humanitarian and commercial concerns, specifically as it relates to Conflict Minerals, including regulations passed by the Securities and Exchange Commission.
Rheem reserves the right, in its sole discretion, to change the requirements of this Code from time to time.
Last Updated: September 27, 2017